YOUR ORDER IS

IN MOTION.

Thank you — here's exactly what happens next.

How we dispatch, serve, and return your papers, the turnaround times for each service level, and how to watch every attempt in real time through ServeManager.

SEE THE PROCESS TRACK YOUR ORDER

Statewide & nationwide

Real-time attempt tracking

Court-ready returns & affidavits

45,000+

ORDERS WORKED

86%

SERVE RATE

50

STATES SERVED

How Your Order Moves

Four stages, start to finish

Every order follows the same disciplined path so nothing falls through the cracks — from the moment we receive your documents to the filed return.

01

Dispatch

Your documents are reviewed, entered into ServeManager, and assigned to the closest qualified server with full instructions and recipient details.

02

Serve

The server makes attempts at varied days and times until the recipient is served — each attempt logged, timestamped, and photographed where allowed.

03

Return of Service

Once served, we prepare the signed return of service, verified under Rule 107, documenting who, when, where, and how — court-ready the day of the serve.

04

E-File

Texas returns of service are e-filed with the court at no charge and acceptance confirmed — closing the loop on your order. Hand filing and out-of-state filings are quoted on request; see E-Filing & Hand Filing.

Service Levels & Turnaround

HOW WE PRIORITIZE YOUR ORDER

Every order gets the same diligent field work and court-ready return — service levels differ only in how quickly we get boots on the ground. If a specific level is required for your matter, just let us know; otherwise we'll infer the appropriate level based on the urgency of your request. The level applied is shown on your ServeManager job.

    
          Service Level
          First-Attempt Target (SLA)
          Best For
        
            Routine
          
            First attempt within 3–4 business days
            Often much faster
          
            Standard matters with no deadline pressure.
          
            Rush
          
            First attempt within 48 hours
          
            Approaching deadlines, or you just want it done fast.
          
            Same Day Rush
          
            Same-day attempt when received by 2:00 PM
          
            Time-sensitive papers that must move today.
          
            Priority Rush
            Expedited
          
            First attempt within 3 hours, or after 2:00 PM
          
            High-stakes deadlines needing priority handling.
          
            Immediate Rush
            Fastest
          
            First attempt within 1 to 1.5 hours
          
            Emergencies and hearing-eve service.

Service Level	First-Attempt Target (SLA)	Best For
Routine	First attempt within 3–4 business days Often much faster	Standard matters with no deadline pressure.
Rush	First attempt within 48 hours	Approaching deadlines, or you just want it done fast.
Same Day Rush	Same-day attempt when received by 2:00 PM	Time-sensitive papers that must move today.
Priority Rush Expedited	First attempt within 3 hours, or after 2:00 PM	High-stakes deadlines needing priority handling.
Immediate Rush Fastest	First attempt within 1 to 1.5 hours	Emergencies and hearing-eve service.

SLA windows describe the target for the first attempt after documents and instructions are received in good order. Rush cutoffs, holidays, and travel distance to rural or restricted addresses can affect timing — we'll flag anything that puts your SLA at risk.

Diligence you can prove

How many attempts we make

We work an address thoroughly before ever calling it a non-serve — and every attempt is documented to support your case.

4x

Up to 4 attempts

Local addresses receive up to four attempts at varied days and times — mornings, evenings, and weekends — to maximize the chance of service.

3–4×

Remote / out of state

For remote, rural, or out-of-state addresses we make 3–4 attempts, coordinated to account for travel and local server availability.

§

Diligence affidavit

If the recipient can't be served after diligent attempts, we provide a detailed non-serve / diligence affidavit to support a motion for substituted service. When the subject is evasive or the address is in doubt, Encore Legal Investigations prepares the comprehensive Rule 106(b) affidavit and proposed order.

Full Transparency

Track your order in ServeManager

Your job is uploaded to ServeManager and shared with you, so you can follow every step without waiting on a phone call.

LIVE STATUS, SHARED WITH YOU

Once your order is dispatched, we share the job so you can see progress as it happens:

Every attempt with date, time, and GPS location (when available)

Server notes and photos where permitted

Current status — dispatched, attempting, served, or returned

The signed, verified return of service when complete

E-filing confirmation once the return is filed

REQUEST ACCESS TO YOUR JOB ->

Shared job · ServeManager

Jordan A. Sample

Job #174888 · Client Job #ABCD-1234 · Rush

Served

Court Case Acme Capital LLC v. Sample

Case Number 2026-CI-04821

Court District Court, Harris County

Documents Citation & Original Petition

Attempts (2)

Unsuccessful · Mon, Jun 29 · 6:41 PM

No answer at residence; vehicle in driveway, lights on.

Server: J. Martinez · GPS logged ●

Served · Personal / Individual · Wed, Jul 1 · 7:52 AM

Served Jordan A. Sample at residence; papers accepted.

Server: J. Martinez · GPS logged ●

Our Reach

Where we get people served

Since 2017, Encore has worked 45,000+ process orders across all 50 states — with the deepest coverage in Texas, our home base. Hover any county to see its order volume.

176/254

Texas Counties Served

36,000+

Texas Orders Worked

899

U.S. Counties Reached

<1 day

TX Rush · 1st Attempt

    Nationwide Coverage
  
  Fewer counties served
More orders

    50 states · serving 2017–present

    Texas Coverage
  
  Fewer
More Orders

    Serving 210+ years across 176 of 254 Texas counties

Questions about your order?

REQUEST SERVEMANAGER ACCESS

Reach our team any time — we'll make sure you have live access and the answers you need.

A note on timing. Service-level turnaround targets describe first-attempt goals under normal conditions and are not guarantees of successful service, which depends on the recipient's availability, address accuracy, and access. Encore Legal Process acts as a process server and filing agent, not a law firm, and does not provide legal advice. Alternative or substituted service may require a court order.