SERVICES

We like to make things as easy as possible for our clients, so we offer a few ways to submit an order. First, you can simply email the documents to support@encorelegalprocess.com. At this point, we can provide you with a quote for service and advise you of our payment options.

Alternatively, if your firm has volume or recurring work, you can reach out to us at support@encorelegalprocess.com to set up an account. Once the account is set up, you can choose to either email the documents or enter and upload your documents through our client portal.

Lastly, if you need original documents served, you may mail them to us. Still, we recommend contacting our office to confirm the necessary details before you mail the documents to us.

We can serve your documents not only throughout Texas, but we also regularly serve documents across the United States. Whether your documents are being served locally, in Houston, or in another state, in almost every case, we can facilitate service wherever you need your documents served. We now offer international service as well!

Yes, we do have a comprehensive client portal through ServeManager where you can see all of the service attempts, GPS compliance data, upload and download documents to be served. You can even access the filed return of service. Additionally, you can communicate directly with us
by entering a note into the system. Some of our clients prefer to email and/or call for status, and that's perfectly fine as well.

Yes, in fact, for all papers served through Encore Legal Process, unless advised otherwise, we automatically file the return of service with the proper court for no additional fee. Once the court accepts the return of service, we will provide you with a confirmed copy. We also offer other e-filing services. Please inquire to learn more.

We attempt service 4-6 times (depending on location) at the given address unless we either serve your paper or determine that the address is no longer viable. We will attempt service accordingly to satisfy any local and/or Texas statewide rules of court in order to obtain a substitute service order.

A substitute service order is needed if we cannot effect service by personal service with proper diligent efforts. This usually requires 4-6 attempts with varied attempt times and some variation of evidence that the subject lives at the given address. We will then create an affidavit allowing the plaintiff to ask the court for substitute service by another method. This usually includes posting the documents to the front door, delivering the documents to someone living or working at the address, or even by social media, email, or text message.

At this point, we perform a basic skip trace or locate search. Most companies charge for this service, but to avoid service delays and get your papers served as quickly as possible, we choose to include this in our fee. Once we run the search, we will provide you with the results and expert analysis so that you can decide on where we will attempt service next.

We have access to multiple databases that provide us with information to help us locate your subject. Because of years of experience, we are experts at locating subjects if they can be found. Once the data is obtained, we can analyze and advise you on where a subject may be located. We offer both basic and comprehensive search options.